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FAQ

Product/Services

What if I cannot find the fabric I am looking for online?

Please get in touch and we will try and help. Many fabrics in our warehouse are not listed online yet. We can source the fabric for you. Contact us immediately by WhatsApp +6017-6373611.

Can I order a sample?

No, we understand that prior to buying a fabric you want to get a real feel for it. To help you make the right choice, you can walk in to our outlet to get a free sample.

Do you have special offers or ‘Promotion’?

Yes, we have a selection of promotional items, these are shown on our collection category tab under ‘Promotion’.

What types of Custom Made curtain do you have?

Plan your perfect custom made curtain with our curtain collections. Our staff will guide you to find the right fabric, pattern, design and material. Check out all types of curtain below :
• French pleats curtains
• Eyelet curtains
• Singapore curtain ; single and double pleats

With matching accessories
• Tassels, curtain hooks
• Cushion covers, pelmet and more accessories

We also personalize in railing and blinds installation to suit your home design and styles.

Note: Consultation/tailoring/installation & services Only Applicable for custom made products purchased from Nagoya Textiles online store.

How can I Book a free consultation/tailoring/installation & services?

Drop us a message and we'll get back to you promptly or you can call us directly at +6017-637 3611
Shipping

What shipping carriers do you use?

Shipping services by J&T as courier provider to ensure that all operations stay customer-oriented and efficient.

How long does it take to receive my order?

• Processed orders will take about 5-7 business days to arrive.
• Delivery details will be provided in your confirmation email.
• To track and trace your parcel’s delivery status , click the link : https://www.tracking.my/jt

How can I change my shipping address after purchasing?

We can’t change your delivery address once the order has been processed.
Contact us immediately by WhatsApp +6017-6373611 or via email to admin@nagoyatextiles.com.my
Store

Where is my nearest store?

Use our store link to locate your nearest store http://www.nagoyatextiles.com.my/find-our-store/
Payment Method

What are the payment method Available?

Payment via Online Transfer
Other

Any question?

You can contact us through our contact page! We will be happy to assist you.